Since the company was formed, quality and the satisfaction of our customers have always been our primary concerns.
It is therefore quite natural that we have undertaken a process of recognition and certification of this quality at industrial level.
It is therefore a deliberate choice with a clear objective for our company: To be at the top of our profession!
WE GUARANTEE TO ALL OUR CUSTOMERS REGULAR UPDATES OF IMPROVEMENTS AND THE STRICT OBSERVATION OF SPECIFICATIONS, ADVOCATING:
- Handling and anticipating the expectations of customers to ensure that they are satisfied;
- Complying with the requirements of standards in force and, if possible, exceeding these requirements;
- A continual increase in the company’s efficiency and therefore financial performance;
- That the lack of quality can be extremely expensive for a company! (particularly in after-sales service, for example);
- Leveraging our skills and talents to achieve shared goals for everyone’s benefit, while fostering team spirit.
That means, in particular, respecting the work of others;
- Having a professional attitude at all levels of the company.
This is a customer satisfaction survey carried out by POOL COVER.
One year after the installation of your pool enclosure or cover, we send an email to all our customers containing simple questions answered by “Satisfied”, “Quite satisfied”, “Unsatisfied” or “No opinion”:
Are you satisfied with the Pool Cover swimming pool enclosure?
Are you satisfied with Pool Cover’s installation service?
Are you satisfied with Pool Cover’s overall service?
The results of our quality surveys for the years 2008, 2009 and 2010?
The results of the survey show a satisfaction rate of 95.17%!